Moving company True Friends makes moving easy

Only true friends will help you move. Luckily, that includes the folks at True Friends Moving Company in Nashville. The company is the product of an entrepreneur who always dreamed of owning a business – he even left behind other stable opportunities to pursue that dream. Read all about it in this week’s Small Business Spotlight below.



What the company does

Provides moving services.

Founder Chris Knowles told Small Business Trends, “At True Friends Moving Company, we pride ourselves on offering a wide range of packing and moving services for homeowners, business owners, renters and people elderly. Our reliable services include residential moving, commercial moving, house moving, senior living moving, apartment/condo moving, long distance moving and professional packing assistance.

Business niche

Provide timely and considerate services.

Knowles says, “Individuals and families in Tennessee and beyond choose us over our competitors because we have earned an excellent reputation for showing up to appointments on time, eager to get to work, and helping plan every detail of the move. From staying on budget to offering flexible scheduling options to accommodate busy lifestyles, we go above and beyond to ensure our clients have a hassle-free experience. Not only do we provide free padding and shrink-wrapping for fragile items that need to be packed and moved, but unlike other moving companies, we don’t charge extra if our movers have to go up and down stairs with packages or heavy furniture. ”

How the company started

To satisfy a passion for entrepreneurship.

Knowles explains, “I started True Friends Moving Company after finding myself at a crossroads: I could either take a chance and pursue my interest in owning a business, or continue to climb the corporate ladder in a Fortune 500 company I worked for. many years.

“After a long soul-searching, I realized that I was more passionate about building my own business and brand than working for someone else. True Friends started with just a few movers and a moving truck. From there, we built a foundation that starts with providing unparalleled customer service. Even in the beginning, we were hyper-focused not only on working hard to build the brand, but also on our commitment to provide high quality relocation services at affordable prices. Since then, True Friends has been ever so dedicated to upholding the standards that make us THE MOVERS of Tennessee and Florida. As they say, “The rest is up to the story”.

Biggest win

Earn recognition as the INC 5000’s fastest growing small business.

Knowles adds, “Over the past few years, even during the pandemic and hiring challenges, we have been able to sustain our growth by keeping our current staff happy and adapting quickly to market changes. Being able to adapt has been one of our greatest strengths. And I am excited about the new challenges ahead of us.

The greatest risk

Quick opening of a second location.

Knowles says, “Looking back, I feel like if we had waited a few more years to make sure every policy and every SOP was done first, it probably would have gone a little smoother. We took the plunge thinking it would have the same performance as Nashville. But that just wasn’t the case. We learned the hard way that running a second location comes with its own set of challenges. But it was also fun along the way.

Lesson learned

To delegate.

Knowles explains, “It was difficult trying to hang on to everything on my own when starting the business. It wasn’t until I received additional help that I was able to delve into other areas of the business that needed attention.

How they would spend an extra $100,000

Reward the team.

Adds Knowles, “Given how hard my team has worked to help the business grow during the pandemic, I would use the extra $100,000 to distribute bonuses to all of my employees.”

Company namesake

A friendly dog.

Knowles says, “The dog in our company logo is our mascot, Chopper, an Anglo-American bulldog mix. Sadly, Chopper passed away. But he lived a good life and was a faithful companion and a true friend to all. Chopper used to hang around the office with us and was always ready to greet everyone by wagging his tail. Although we miss him, we honor his life through our logo.

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Image: True Friends Moving Company, Chris Knowles


Barbara M. Stokes