Changes to the EVGA warranty and reduction of the Step Up program, does the company compensate for its losses?

It looks like EVGA is trying to adjust financially to the downturns in the business over the past year. Browsing Reddit, users are highlighting EVGA changes that went into effect last week, increasing the cost of extended warranties and EVGA limitations added to EVGA Progression program.

EVGA may be feeling the pinch of 2021 mistakes, making financial changes for 2022 to help adjust to losses

First, let’s discuss the changes EVGA has made to its extended warranty program.

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EVGA Modifies Extended Warranties, Offering 5-7 Year Warranties, Increases Prices

Reddit user exalt warned platform users that EVGA had increased the prices of their 5-year extended warranties, included a new 7-year extended warranty program, and canceled their 10-year extended warranties. The table below shows the monetary changes versus cost before the current changes starting just three days ago.

Comparative table on the EVGA warranty extension (before and after January 6, 2022)

MSRP Original 5 year policy prior to 2022 NEW 5-year policy 2022 NEW 7-year policy 2022 10-year policy (closed January 6, 2022)
Less than $ 200 $ 10 16 $ $ 24 $ 20
Less than $ 300 $ 15 $ 24 $ 36 $ 30
Less than $ 400 $ 20 $ 32 $ 48 40 $
Less than $ 500 25 $ 40 $ $ 60 $ 50
Less than $ 800 $ 30 $ 64 $ 96 $ 60
Less than $ 1000 $ 30 $ 80 $ 120 $ 60
Less than $ 1500 $ 30 $ 120 $ 180 $ 60
$ 1,500 and more $ 30 $ 160 $ 240 $ 60

Additional terms and conditions have also changed significantly from 2013 to 2022, especially with changes in the market.

EVGA guarantee, before January 2022.

EVGA needed to reformulate its policy for its extended warranties, not only to represent the new 7 year option, but also to eliminate confusion in terms of purchasing outside of EVGA and its partners.

This is crucial, not only given the current graphics card and computer component market in general, but also EVGA’s lingering issues since July 2021. Readers will recall that EVGA had faulty GPUs when retail giant Amazon was testing his first foray into MMO games. , New world. After the backlash the company received, they started offering advanced RMAs to find a solution to the problem that would appease gamers. Unfortunately, the company started charging similar prices to current black market GPUs during the RMA process. EVGA eventually offered a BIOS update to fix RTX 3090 FTW3 GPUs affected by brickwork issues. The company admitted that poor RTX 3090 series PCB solder designs were also to blame for the issues that arose.

To continue fueling the fire, EVGA also received a negative reception when the company made the decision to sell its RTX 30 series graphics cards to new consumers, which pushed anyone into the queue while the company sells to new consumers. . Shortly after this move, EVGA canceled sales it would be making to satisfy its already loyal consumer base, as well as to improve the queue process.

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Finally, in a fault that was not theirs, a shipment of EVGA cards was stolen en route from the company’s California distribution center. The company said the cards could be easily located using the serial numbers on the stolen shipment.

Limits the EVGA Step-Up program to certain models, persuading users to buy more expensive GPUs

EVGA’s Step-Up program has enabled consumers who were waiting in the queue to upgrade the graphics card they are currently waiting to receive, potentially receiving a newer model once it becomes available. Three days ago, the manufacturer updated its restrictions on the policy, limiting consumers on which EVGA GPUs they can choose from. This information was posted on Reddit by the user flamingpanda2018. It should be noted that this does not currently affect any user who applied to the Step-Up program before January 2022.

However, this manufacturer’s decision severely limits the cards you can “upgrade” based on the graphics card you purchase. Speculation about the change may be due to the sharply increased number of consumers choosing to buy lower tier GPUs and then switch to a premium RTX 30 series card.

EVGA Step-Up Program, effective January 6, 2022.

It is not known whether EVGA’s current decisions are due to their struggles over the past seven months, or whether they are due to changes caused by limitations on access to IT components due to shortages affecting all businesses around the world. .

Sources: Reddit (1,2), Internet Archives

Barbara M. Stokes